Structural clarity

  • Creating transparency in recurring legal matters and workload

  • Clarifying ownership, decision rights and escalation paths

  • Defining where legal involvement adds the most value

  • Reducing overlap between legal, business and external advisors

Overview

Smart Shift focuses on improving how legal and compliance functions operate. The goal is measurable improvement: less friction, fewer repetitive issues, clearer accountability and more time spent on matters that genuinely require senior legal judgment. The areas below reflect where that typically happens.

Smarter allocation of work

  • Rebalancing high-value work versus routine workload

  • Strengthening standardisation and template use

  • Introducing appropriate levels of self-service

  • Reducing unnecessary approvals and bottlenecks

Practical digital enablement

  • Assessing and implementing legal tech and AI solutions

  • Automating routine or repetitive tasks

  • Supporting implementation of new working structures and processes

Right work at the right level

The focus is ensuring the right work is handled at the right level between the business, the legal team and external counsel and supported by clear structures and practical use of digital tools.

Concept

Smart Shift provides a practical framework for analysing current work patterns, redesigning allocation and embedding sustainable improvements.

Three-steps

Smart Shift is built on the three-steps mapping, design and implementation.

  1. Mapping the current reality

    We analyse how work is actually performed in practice: recurring matters, time allocation, risk exposure, complexity levels and external spend. The focus is on understanding real workflows and decision flows.

  2. Designing the right allocation of work

    We define how work should be distributed between the business, the legal team and external counsel. Clarifying ownership, decision rights and boundaries between business, legal and external advisors. Defining where self-service, standardisation, AI or automation create real value.

  3. Supporting implementation

    Decisions are translated into working routines, templates, digital support and training, ensuring that improvements function in everyday operations.